Key Achievements:

• Supervised AR team to reduce overdue debt by 20% within six months.

• Implemented standardised invoicing and follow-up procedures, improving collection efficiency by 25%.

• Assisted in automation of AR reporting, saving the team 8–10 hours per week.

• Trained and developed junior AR staff, improving accuracy and productivity.

• Improved cash application processes, reducing allocation errors by 30%.

Duties & Responsibilities:

• Supervise daily accounts receivable operations, including invoicing, cash application, and collections.

• Ensure timely and accurate recording of customer payments and allocation to accounts.

• Monitor outstanding receivables and implement proactive collection strategies.

• Reconcile customer accounts and resolve disputes or discrepancies.

• Prepare AR reports, KPIs, and dashboards for senior management review.

• Assist with month-end and year-end closing processes for accounts receivable.

• Implement and maintain internal controls, policies, and procedures for AR.

• Liaise with sales, operations, and finance teams to resolve billing or payment issues.

• Support VAT and other statutory reporting requirements.

• Mentor and supervise AR staff, providing training and performance feedback.

• Coordinate with auditors by providing documentation and schedules for AR audits.

• Identify opportunities to streamline processes and improve efficiency in AR operations.

• Approve payment arrangements and follow up on key account collections.

• Maintain accurate AR records and filing for compliance purposes.

• Assist in forecasting, budgeting, and cash flow planning related to receivables.

• Provide ad-hoc reporting and financial analysis to support management decisions.

• Participate in automation and system improvement initiatives.

• Uphold confidentiality, professionalism, and ethical standards in all AR activities.

• Monitor team KPIs and report on performance to management.

• Contribute to continuous improvement initiatives across the finance and credit control teams.