Key Achievements:

Supervised AR team to reduce overdue debt by 20% within six months.

Implemented standardised invoicing and follow-up procedures, improving collection efficiency by 25%.

Assisted in automation of AR reporting, saving the team 8–10 hours per week.

Trained and developed junior AR staff, improving accuracy and productivity.

Improved cash application processes, reducing allocation errors by 30%.

Duties & Responsibilities:

Supervise daily accounts receivable operations, including invoicing, cash application, and collections.

Ensure timely and accurate recording of customer payments and allocation to accounts.

Monitor outstanding receivables and implement proactive collection strategies.

Reconcile customer accounts and resolve disputes or discrepancies.

Prepare AR reports, KPIs, and dashboards for senior management review.

Assist with month-end and year-end closing processes for accounts receivable.

Implement and maintain internal controls, policies, and procedures for AR.

Liaise with sales, operations, and finance teams to resolve billing or payment issues.

Support VAT and other statutory reporting requirements.

Mentor and supervise AR staff, providing training and performance feedback.

Coordinate with auditors by providing documentation and schedules for AR audits.

Identify opportunities to streamline processes and improve efficiency in AR operations.

Approve payment arrangements and follow up on key account collections.

Maintain accurate AR records and filing for compliance purposes.

Assist in forecasting, budgeting, and cash flow planning related to receivables.

Provide ad-hoc reporting and financial analysis to support management decisions.

Participate in automation and system improvement initiatives.

Uphold confidentiality, professionalism, and ethical standards in all AR activities.

Monitor team KPIs and report on performance to management.

Contribute to continuous improvement initiatives across the finance and credit control teams.