Key Achievements:

Implemented streamlined billing processes, reducing invoice preparation and approval cycles by 30%.

Introduced automated billing systems, saving the team 10–15 hours per week.

Improved accuracy of customer invoices, reducing disputes and queries by 40%.

Optimised revenue recognition processes, contributing to improved cash flow of £250,000 / $300,000 annually.

Mentored and developed billing staff, enhancing team efficiency and accuracy.

Duties & Responsibilities:

Manage the billing function, ensuring accurate, timely, and compliant customer invoicing.

Oversee the generation, approval, and distribution of invoices across multiple clients or business units.

Monitor outstanding invoices, credit notes, and billing disputes, ensuring timely resolution.

Develop and implement billing policies, procedures, and internal controls.

Prepare billing reports, KPIs, and dashboards for senior management review.

Collaborate with finance, sales, and operations teams to resolve billing discrepancies.

Lead month-end and year-end billing processes, supporting accurate revenue recognition.

Implement process improvements and automation initiatives to enhance billing efficiency.

Assist in cash flow forecasting and monitoring related to invoicing and accounts receivable.

Supervise, train, and mentor billing staff, ensuring high performance and development.

Liaise with auditors to provide documentation and schedules for billing audits.

Ensure compliance with statutory, contractual, and corporate billing requirements.

Review client contracts and agreements to ensure correct billing and revenue recognition.

Approve billing adjustments, credit notes, and payment arrangements as required.

Support ad-hoc financial analysis related to revenue and billing.

Maintain accurate records and filing for audit and compliance purposes.

Participate in system upgrades, process enhancements, and workflow automation projects.

Provide guidance on complex billing issues to staff and management.

Uphold confidentiality, ethics, and professionalism in all billing activities.

Contribute to continuous improvement initiatives within the billing and finance teams.