Key Achievements:

• Implemented streamlined billing processes, reducing invoice preparation and approval cycles by 30%.

• Introduced automated billing systems, saving the team 10–15 hours per week.

• Improved accuracy of customer invoices, reducing disputes and queries by 40%.

• Optimised revenue recognition processes, contributing to improved cash flow of £250,000 / $300,000 annually.

• Mentored and developed billing staff, enhancing team efficiency and accuracy.

Duties & Responsibilities:

• Manage the billing function, ensuring accurate, timely, and compliant customer invoicing.

• Oversee the generation, approval, and distribution of invoices across multiple clients or business units.

• Monitor outstanding invoices, credit notes, and billing disputes, ensuring timely resolution.

• Develop and implement billing policies, procedures, and internal controls.

• Prepare billing reports, KPIs, and dashboards for senior management review.

• Collaborate with finance, sales, and operations teams to resolve billing discrepancies.

• Lead month-end and year-end billing processes, supporting accurate revenue recognition.

• Implement process improvements and automation initiatives to enhance billing efficiency.

• Assist in cash flow forecasting and monitoring related to invoicing and accounts receivable.

• Supervise, train, and mentor billing staff, ensuring high performance and development.

• Liaise with auditors to provide documentation and schedules for billing audits.

• Ensure compliance with statutory, contractual, and corporate billing requirements.

• Review client contracts and agreements to ensure correct billing and revenue recognition.

• Approve billing adjustments, credit notes, and payment arrangements as required.

• Support ad-hoc financial analysis related to revenue and billing.

• Maintain accurate records and filing for audit and compliance purposes.

• Participate in system upgrades, process enhancements, and workflow automation projects.

• Provide guidance on complex billing issues to staff and management.

• Uphold confidentiality, ethics, and professionalism in all billing activities.

• Contribute to continuous improvement initiatives within the billing and finance teams.