Key Achievements:

Improved transaction speed and accuracy, reducing customer wait times by 20%.

Implemented systematic cash handling procedures, reducing discrepancies by 30%.

Assisted in identifying and reporting fraudulent transactions, preventing losses of £5,000 / $6,000.

Contributed to enhanced customer satisfaction scores through efficient and friendly service.

Streamlined end-of-day cash reconciliation, reducing errors and processing time by 25%.

Duties & Responsibilities:

Receive and process cash, credit, and debit card transactions accurately.

Issue receipts, refunds, or change as appropriate.

Reconcile cash drawers at the beginning and end of shifts, reporting discrepancies.

Handle customer enquiries and resolve issues related to transactions.

Maintain accurate records of daily cash transactions and deposits.

Ensure compliance with company policies, procedures, and financial controls.

Monitor and report suspicious or fraudulent activity according to company guidelines.

Assist in balancing and preparing daily, weekly, and monthly financial reports.

Provide excellent customer service to enhance the customer experience.

Collaborate with other staff to ensure smooth operations at the point of sale.

Maintain a clean and organised checkout area and ensure equipment is in working order.

Adhere to security and cash handling protocols at all times.

Participate in training and development programs to enhance skills and knowledge.

Support inventory checks and stock control as required.

Assist with end-of-day banking and cash deposit procedures.

Uphold professionalism, integrity, and confidentiality in all financial and customer interactions.

Provide feedback and suggestions for improving checkout processes.

Assist in team problem-solving and contribute to a positive work environment.

Maintain awareness of company promotions and pricing changes to inform customers accurately.

Comply with health, safety, and security policies while performing all duties.