Key Achievements:

• Improved transaction speed and accuracy, reducing customer wait times by 20%.

• Implemented systematic cash handling procedures, reducing discrepancies by 30%.

• Assisted in identifying and reporting fraudulent transactions, preventing losses of £5,000 / $6,000.

• Contributed to enhanced customer satisfaction scores through efficient and friendly service.

• Streamlined end-of-day cash reconciliation, reducing errors and processing time by 25%.

Duties & Responsibilities:

• Receive and process cash, credit, and debit card transactions accurately.

• Issue receipts, refunds, or change as appropriate.

• Reconcile cash drawers at the beginning and end of shifts, reporting discrepancies.

• Handle customer enquiries and resolve issues related to transactions.

• Maintain accurate records of daily cash transactions and deposits.

• Ensure compliance with company policies, procedures, and financial controls.

• Monitor and report suspicious or fraudulent activity according to company guidelines.

• Assist in balancing and preparing daily, weekly, and monthly financial reports.

• Provide excellent customer service to enhance the customer experience.

• Collaborate with other staff to ensure smooth operations at the point of sale.

• Maintain a clean and organised checkout area and ensure equipment is in working order.

• Adhere to security and cash handling protocols at all times.

• Participate in training and development programs to enhance skills and knowledge.

• Support inventory checks and stock control as required.

• Assist with end-of-day banking and cash deposit procedures.

• Uphold professionalism, integrity, and confidentiality in all financial and customer interactions.

• Provide feedback and suggestions for improving checkout processes.

• Assist in team problem-solving and contribute to a positive work environment.

• Maintain awareness of company promotions and pricing changes to inform customers accurately.

• Comply with health, safety, and security policies while performing all duties.