Key Achievements:

• Reduced overdue debt by 25% within six months through proactive collection strategies.

• Streamlined credit control processes, reducing average collection days by 15%.

• Recovered £100,000 / $120,000 in outstanding payments previously considered at risk.

• Implemented automated reminders and reporting, saving the team 8–10 hours per week.

• Improved accuracy of customer account reconciliations, reducing disputes by 30%.

Duties & Responsibilities:

• Monitor and manage customer accounts to ensure timely payments.

• Prepare and issue invoices accurately and on time in line with contracts.

• Reconcile accounts receivable ledger and resolve discrepancies or disputes.

• Contact customers regarding overdue invoices and negotiate payment plans where necessary.

• Maintain accurate records of collections, payments, and communications.

• Prepare AR reports and dashboards for management review, including ageing reports.

• Collaborate with sales, operations, and finance teams to resolve billing or payment issues.

• Conduct credit checks on new and existing customers to mitigate risk.

• Support month-end and year-end closing processes related to receivables.

• Implement internal controls and procedures to ensure compliance and efficiency.

• Liaise with auditors and provide documentation for financial audits.

• Assist in forecasting cash flow related to receivables and collections.

• Participate in automation and process improvement initiatives for credit control.

• Train and mentor junior credit control or AR staff as required.

• Approve payment arrangements and monitor adherence to agreed terms.

• Ensure compliance with statutory, regulatory, and corporate financial policies.

• Maintain confidentiality, integrity, and professionalism in all credit control activities.

• Follow up on disputed invoices and escalate unresolved issues to management.

• Provide ad-hoc reporting and analysis on credit risk, overdue accounts, and recovery rates.

• Contribute to continuous improvement initiatives across finance and credit control teams.