Key Achievements:

• Implemented proactive credit control strategies, reducing overdue debt by 30% within a year.

• Streamlined credit approval and monitoring processes, improving efficiency and reducing bad debt exposure.

• Negotiated payment plans and recovery strategies, successfully recovering £250,000 / $300,000 in outstanding payments.

• Introduced automated reporting and dashboards, saving the team 15+ hours per week.

• Developed a risk assessment framework, improving credit decisions and reducing write-offs by 20%.

Duties & Responsibilities:

• Manage the credit control function, ensuring timely collection of accounts receivable.

• Oversee credit risk assessment and approval for new and existing customers.

• Monitor aged debt and implement strategies to minimise overdue accounts.

• Develop and maintain credit policies, procedures, and internal controls.

• Lead a team of credit controllers, providing training, guidance, and performance management.

• Prepare credit reports, KPIs, and dashboards for senior management.

• Collaborate with sales, finance, and operations teams to resolve disputes and billing issues.

• Approve payment arrangements, discounts, and credit terms as appropriate.

• Conduct periodic reviews of customer accounts to assess creditworthiness and risk exposure.

• Participate in month-end and year-end closing processes related to receivables.

• Liaise with auditors and provide schedules and documentation for audits.

• Implement process improvements and automation initiatives to enhance credit control efficiency.

• Forecast cash flow and manage working capital related to customer collections.

• Ensure compliance with statutory, regulatory, and corporate financial policies.

• Provide guidance on complex credit issues and escalations.

• Maintain accurate records and documentation for audit and compliance purposes.

• Analyse trends in receivables, overdue accounts, and recovery rates, providing recommendations to management.

• Uphold confidentiality, professionalism, and ethical standards in all credit management activities.

• Support the finance team in strategic planning and risk management related to receivables.

• Contribute to continuous improvement initiatives across credit control and finance functions.